Refund policy

Uroomi Return & Refund Policy

At Uroomi, we want you to love your fragrance. Due to the personal nature of perfumes and strict hygiene standards, all purchases are final sale and non-returnable.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We take immense care in packaging your scents, but if your order arrives damaged or defective, we are here to make it right:

  • Timeframe: You must notify us within 24 hours of delivery to file a damage claim.

  • Required Evidence: You must provide clear video evidence showing the unboxing and the condition of the damaged item.

  • How to Claim: Send your order number and video evidence to our support team at support@uroomi.in.

  • Resolution: Once verified, we will arrange for a replacement or a refund for the damaged item.

Questions? Reach out to our customer care team at support@uroomi.in for assistance.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve inspected your refund request. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@uroomi.in.