Shipping policy

Uroomi Shipping Policy

At Uroomi (operated by Sukhada Essence LLP), we strive to deliver your fragrances safely and efficiently. Please review our shipping structure and guidelines below:

1. Order Processing & Dispatch

  • Handling Time: Orders are typically processed and dispatched within 1 to 2 business days (excluding Sundays and public holidays).

  • Dispatch Notification: Once your order leaves our fulfillment center, you will receive an email or SMS containing your tracking details and Airway Bill (AWB) number to trace your shipment in real time.

2. Delivery Timelines & Transit

  • Standard Delivery: Deliveries across India generally take an additional 3 to 7 business days post-dispatch, depending on your proximity to our shipping hub and destination pincode.

  • Third-Party Logistics: We partner with trusted national courier networks to ensure secure transit.

  • Note on Delays: Delivery timelines are estimates and are not guaranteed. We are not liable for delays caused by courier partners, regional restrictions, natural events, or force majeure occurrences.

3. Shipping Charges

  • Shipping fees (if applicable) are calculated and displayed transparently at checkout based on your delivery location and order size.

  • Any promotional free-shipping thresholds will be explicitly highlighted on our store banner or checkout page.

4. Title, Risk of Loss, and Delivery Guidelines

  • Risk of Loss: In accordance with our terms, once products are successfully handed over to the shipping carrier, title and risk of loss pass directly to you.

  • Accurate Information: Please ensure that your shipping address and mobile number are accurate and complete at checkout. We cannot redirect packages or take responsibility for orders sent to incorrectly provided addresses.

  • Tampered Packages: Do not accept delivery of any package if it appears visibly damaged, leaking, or tampered with at the time of receipt.

5. Damaged Shipments & Transit Claims

Because our products are strictly non-returnable, please pay close attention upon delivery:

  • If your item arrives damaged, leaking, or defective, you must report it within 24 hours of delivery to support@uroomi.in.

  • Claims must include mandatory video evidence (an uncut unboxing video showing the packaging and the damage). Claims made outside the 24-hour window or without video proof will not be accepted.

Questions Regarding Delivery?
Contact our support team at support@uroomi.in with your order number.